Frequently Asked Questions
Shipping & Delivery
Is shipping free?
Yes. We offer free shipping on every order.
How long does shipping take?
Orders ship within 1-3 business days.
Will I get a tracking number?
Yes. You can track your order any time using your order number and email address for real-time updates.
What if my package is running late?
Occasionally weather or high seasonal demand can cause slight delays. Your tracking page will always show the most up-to-date status.
Orders
Will I get an order confirmation?
Yes. You'll receive a confirmation email right after you place your order.
Can I change or cancel my order?
If your order hasn't been processed yet, we may be able to update it. Reach out to us as soon as possible.
What if I entered the wrong address?
Contact us right away. If the order hasn't shipped yet, we can correct it for you.
Returns & Refunds
Can I return my order?
Yes. You're covered by our 30-day money-back guarantee.
What are the return conditions?
Items must be:
- Unworn
- Undamaged
- In their original condition
How long does a refund take?
Once your return is received and inspected, your refund is processed within a few business days and credited back to your original payment method.
What if my item arrives damaged?
Contact us right away with a photo. We'll take care of it quickly and fairly.
Sizing & Fit
How do I choose the right size?
Every item has a detailed size guide to help you find the perfect fit.
What if I'm between sizes?
When in doubt, we recommend sizing up for the best comfort.
Can I exchange an item for a different size?
Yes. Just reach out to us and we'll walk you through it.
Payments & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
Is my payment secure?
Absolutely. All transactions are protected with industry-standard encryption for a safe, secure checkout.
Will I be charged any extra fees?
No hidden fees. The price you see at checkout is the price you pay.
Free Premium Shipping with UPS
Free Shipping Across the USA – fast, convenient, and with no hidden costs. Every order comes with tracked UPS delivery so you can follow your package every step of the way.
30-Day Money-Back Guarantee
Shop with Confidence – enjoy a 30-Day Money-Back Guarantee if you’re not completely satisfied.
100% Secure Checkout
Pay easily with credit card or PayPal and shop with confidence at Bennett & Porter.